KnujOn

KnujOn (nûj-ôn)

Viruses

This page provides an overview of some specific virus cases, what they are and how to stop them.

Sober    Blaster     MyDoom    Gone     Lovsan    

If you are just looking for virus removal instructions or general information, try these links:
What are viruses, how do they work?(howstuffworks.com)
Protection and Detection
Research Viruses(ca.com)
Commentary on Windows and Viruses
Viruses Hoaxes(HoaxBustersHome.com)

Dissecting a Virus Attack

I have collected over 3100 virus emails since a large outbreak of the Sober Virus started on November 21th to study the messages, see where they are coming from and how different Internet Service Providers respond to the problem. To start with here is a breakdown of the sources of the virus emails. The exact IP address is not presented here since owner is probably an unwitting victim of a virus or hacker:


Source IPCountISPStartedStoppedFirst Complaint
24.167..1044Road Runner11/21/2005On-going11/22/2005
64.35..95TDS11/25/200512/01/200511/27/2005
67.151..28PaeTec11/22/200511/24/200511/22/2005
68.69..63adelphia.net11/25/2005On-going11/27/2005
68.187..1446charter.net11/21/2005On-going11/22/2005
69.40..311alltel.net11/21/2005On-going11/22/2005
69.239..171pacbell.net11/22/2005On-going11/28/2005
82.43..6blueyonder.co.uk12/02/200512/05/200512/02/2005
86.131..24btbroadband.com11/22/2005On-going11/29/2005
221.135..58sifycorp.com11/26/200512/03/200511/26/2005

This is not so much about the virus itself, but a discussion of how service providers or hosting companies address the issue. The quality of handling a virus attack and company policy varies greatly. For information about the virus and how to get rid of it, click here



adelphia.net
No direct link for abuse on the home page. Information about reporting abuse is found on the FAQ link. When you forward headers to abuse@adelphia.net they auto-reply quickly but there are no assurances in the reply that they will address the problem and recommend that you buy antispam software. However, they do provide an incident number. There have been no follow-ups to complaints other than the original auto-reply. There is no way on their site to lodge a formal complaint or report unless you are a customer with an ID and password.



alltel.net
Policy and contact email(abuse@alltel.net) is clearly marked on the Acceptable Use Policy page linked from the home page. However, they do not reply to reports sent to this address so I tried to file a complaint via a form an their website. These forms can be found under customer support and are designed for troubleshooting customer issues and not reporting abuse.



blueyonder.co.uk
Stopped soon after being reported. The complaint was handled in a clear and professional manner.



btbroadband.com
There is a complaint contact form at their Contact Us link. Send headers to abuse@btbroadband.com and they will reply with an auto-message that directs you to obtain anti-spam software or use mailbox filtering rules. The message contains this paragraph:

"I have carried out an investigation into this and have taken action against our user to stop this happening again."

But I have trouble believing this since the virus email keeps coming.



charter.net
With nearly 1500 virus emails from a charter client spanning several weeks, I have very little faith in their ability to address issues like this. Charter's website only has a complaint interface for customers. Sending your headers to abuse@charter.net results in an auto-reply that has no ticket number. There has been no follow-up. Awful.



pacbell.net
Very confusing. Complaints sent to abuse@pacbell.net result in replies from sbcglobal.net. The auto-reply email directs you to file you complaint at a specific link, but the link is complaint form for customers only who need help with DSL or Dial-up service. You have to provide an excessive amount of personal information to file the complaint. I have not received any follow-up from these reports and the virus emails keep coming.



PaeTec
Email stopped immediately after being reported.



rr.com
Headers forwarded to abuse@rr.com result in an instant auto-reply. They have a number of contact methods here: http://security.rr.com/contact.htm but they are geared towards customers. When you submit a complaint on their website, you get an email instructing you to forward the headers to abuse@rr.com. The vicious circle!



sifycorp.com
Handled quickly and professionally. Emails have stopped.



tds.net
Handled quickly and professionally. Emails have stopped.




About Sober

Typical Virus Email Subjects

Registration Confirmation Protected message is attached!
hi, ive a new mail address hey its me, my old address dont work at time...
Paris Hilton & Nicole Richie The Simple Life: View Paris Hilton...
Your Password Account and Password Information are attached!
smtp mail failed
Mail delivery failed


Removal Instructions/More information

ca.com
symantec.com
mcafee.com

Surviving a Virus Attack

By now you have probably received many emails like the following:




These are junk messages but they are not exactly spam emails because they are not selling anything. The sender addresses are spoofed just like other junk mail. Downloading the attached file will infect you PC with a virus. One mailbox I use for this project has received over 2500 messages like this in 24 hours. 2500 messages seems like an overwhelming pile of junk that should just be deleted, but that is exactly what the spammers want. By deleting the messages you are allowing someone else the opportunity to be infected. Infected computers send more virus emails. You have the power to stop the buck at your mailbox. System administrators will only shutdown virus sources if they are reported. But how do you research and report 2500 messages? What if I told you that these 2500 messages were only coming from 10 locations. Even if you just report one, you are helping stop the spread. Here is what you can do, you need to look at the headers of the email. The headers will tell where the email really originated from. Each email program has a different way to access the headers you may have to do a little research view the headers. When you do, find the field value "Originating-IP." The value will be series of four numbers separated by periods: 24.167.6.223. This is an IP Address. Next, open a command-line DOS window(Start, Run, CMD). At the prompt enter tracert -h 1 and the IP address and hit enter. Example:



Look at the line starting with "Tracing route..." and find the end of the string, the "rr.com" is what we are interested in, this is host of the IP address. In this case it is Road Runner ISP. Important: just because this is where the viruses are originating it does not mean they are doing it on purpose. It more than likely that the ISP is a victim of hacking and viruses. Go to the ISP's homepage and find the contact email for abuse. Copy the entire header from your virus email and forward it to the administrators. Just forward a small sample, a little reporting goes a long way.


NewDot Saga

Not only is NewDot difficult to remove, but they will sue you if you talk about it. NewDot installs very easily by simply opening an email or web page. NewDot's registry entry will try to launch this DLL on start-up: C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL. If you delete the DLL and registry entry it will reinstall. It may only be removed completely in safe mode. Hijack this can help. But NewDot is not done with you yet! They insist that their hidden-install-forced-download-impossible-to-remove-browser-hijack is not "spyware" but simply a new type of marketing and they will sue you if you say that it is "spyware"(some call it "Foistware"). They have even filed a lawsuit against the Internet Corporation For Assigned Names and Numbers for discussing NewDot's business practices.

Letter to ICANN from NewDot
ICANN Response to NewDot


NewDot Sues Lavasoft (LavaSoft is a recommended PC security tool)


Here is a case of someone from NewDot going into a spyware discussion blog a telling users that NewDot is not spyware(see post #3): pcreview.co.uk

NewDot has a large amount of information on the subject at their site, but since we cannot guarantee that the site is safe we will not link to it directly.

Removal and Information
Removal Discussion Thread
spywaredata.com
cexx.org
cnet.com
Analyze your PC for threats
Lavasoft suit(pdf)


Blaster and SVCHOST.EXE

If you are running Windows 2000 and get an SVCHOST.EXE Application Error when you use a dial-up connection you probably have the Blaster virus. When you get this error, open Task Manager and you should see msblast .exe in the program list. Download the McAfee/Network Associates Stinger program which will clean out Blaster and other virues and run it.
You will note that after you clean the virus, SVCHOST.EXE is still broken. You need to load a patch to fix it here. This link may not be current. Click here to search for additional links.


W32/Mydoom@mm

Avoid openning unscanned attachments. Delete emails with attachments from persons you don't know. If you've got it, then get stinger.exe to remove it.

Stinger 1.9.7 and the 4319 DATs will both require that infected Systems be rebooted to achieve complete removal of W32/Mydoom@mm.

The shimgapi.dll file is injected into the EXPLORER.EXE process if the system has been rebooted after the infection has occurred. In this situation, a reboot and rescan is required to remove this DLL from the system. McAfee information.


Gone.scr Virus: Case example of removing a virus manually

A new virus hit Outlook email on 12.04.01. It's called "gone.scr" and infects the Outlook address book through an email attachment masked as a screen saver program.

Double-clicking the attachment infects the PC.
The virus then uses email addresses in the outlook address book to forward the virus and message to more people in your name.

The program sits in C:\WINDOWS\SYSTEM and is hidden. The program is constantly running and accessing Outlook. Under these conditions it cannot be deleted.

Also, the virus creates a registry key which launches the program on boot. The program also recreates the registry key if it's deleted or renamed.

In order to disinfect, the program and registry key must be deleted and this cannot be done while Windows is running.

Follow these steps:
  • Restart in DOS mode or to a boot disk
  • On the command line type:
    ATTRIB -R -A -S -H C:\WINDOWS\SYSTEM\gone.scr
  • Hit ENTER
  • On the command line type:
    DEL C:\WINDOWS\SYSTEM\gone.scr
  • Hit ENTER
  • Restart the PC
  • Go to Start, Run and type REGEDIT, click OK
  • Find the key(by expanding the folders):
    HKEY_CURRENT_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\{C:\windows\system\gone.scr}
  • Select this key and delete it
  • Also go to Start, Find and do a search for "gone.scr", There may be copies in temp folders.
  • Emtpy the Recycle Bin
  • Delete any emails with the attachment
  • Empty the Outlook Deleted Items folder



Lovsan

An infected machine (running msblast.exe or teekids.exe) will send out malformed packets across the local subnet to the RPC service running on port 135. When these packets are received by any unpatched system, it will create a buffer overflow and crash the RPC service on that system. All this can occur without the worm actually being on the machine. This means that the remote shell will still get created on TCP port 4444, and the system may unexpectedly crash upon receiving malformed exploit code. Other symptoms may include:
- inability to cut/paste
- inability to move icons
- Add/Remove Programs list empty
- dll errors in most Microsoft Office programs
- generally slow, or unresponsive system performance

By applying the MS03-026 patch to the machine, it will prevent the RPC service from failing, in-turn solving these symptoms. **It is very important that the machine is rebooted after the patch has been installed.** The machine can then be updated to the latest dats/engine/config and an on-demand scan run to pickup msblast.exe or teekids.exe, IF it exists. I must reiterate, all these symptoms are related to the RPC vulnerability and not necessarily due to W32/Lovsan running locally. Msblast.exe/teekids.exe may not be present at all.

Please visit the VIL links below for more information:
W32/Lovsan
(W32/Lovsan.b variant)
(W32/Lovsan.c variant)
(W32/Spybot.worm.lz which exploits the same RPC vulnerability)


Protection and Detection

Both Norton(Symantec) and McAfee have free/trial downloads of anti-virus packages that will eliminate most viruses.

Norton Virus Removal Tools
McAfee Free Scan
Privacy Policy and Mission Statement